Remarkable model performance makes news headlines and compelling demos, but these advances rarely translate to a lasting impact on real-world users. A common anti-pattern is overlooking the dynamic, complex, and unexpected ways humans interact with AI, which in turn limits the adoption and usage of AI in practical contexts. To address this, I argue that human-AI interaction should be considered a first-class object in designing AI applications.
In this talk, I present a few novel interactive systems that use AI to support complex real-life tasks. I discuss tensions and solutions in designing human-AI interaction, and critically reflect on my own research to share hard-earned design lessons. Factors such as accuracy disparity between user groups, user motivation, social dynamics, and sustainable engagement often play a crucial role in determining the user experience of AI, even more so than model accuracy. My call to action is that we need to establish robust building blocks for “Interaction-Centric AI”—a systematic approach to designing and engineering human-AI interaction that complements and overcomes the limitations of model- and data-centric views.
Juho Kim is an Associate Professor in the School of Computing at KAIST, affiliate faculty in the Kim Jaechul Graduate School of AI at KAIST, and a director of KIXLAB (the KAIST Interaction Lab). His research in human-computer interaction and human-AI interaction focuses on building interactive and intelligent systems that support interaction at scale, with the goal of improving the ways people learn, collaborate, discuss, make decisions, and take action online. He earned his Ph.D. from MIT in 2015, M.S. from Stanford University in 2010, and B.S. from Seoul National University in 2008. In 2015-2016, he was a Visiting Assistant Professor and a Brown Fellow at Stanford University. He is a recipient of KAIST’s Songam Distinguished Research Award, Grand Prize in Creative Teaching, and Excellence in Teaching Award, as well as 14 paper awards from ACM CHI, ACM CSCW, ACM Learning at Scale, ACM IUI, ACM DIS, and AAAI HCOMP. He is currently spending his sabbatical year at Ringle Inc., a startup building an online language tutoring platform, to transfer his research on automatically analyzing and diagnosing learners’ English proficiency into a real product.
This seminar will also be streamed over Zoom: https://mit.zoom.us/j/96025429888.