Patterns of File-Sharing in an Enterprise: Authors, Contributors, Collectors, and Lurkers
Speaker: Michael Muller and N Sadat Shami , IBM Research and IBM Center for Social SoftwareContact:
Date: November 6 2009
Time: 1:00PM to 2:00PM
Location: Patil/Kiva Seminar Room 32-G449
Host: Rob Miller, MIT CSAIL
Michael Bernstein, firstname.lastname@example.orgRelevant URL:
We describe Cattail, an experimental enterprise file-sharing service in IBM. Over the past several years, 17985 Cattail users have uploaded 132041 files, which have been used by 115538 users. In addition 15240 people have shared 75951 of the files with other users, and, 5444 people have created 12461 collections comprising 60476 of the files. We use this rich set of data to characterize file-sharing in the enterprise. This talk will describe Cattail, and the factors that lead to a file being of use to other people, analyzed in two timeframes: over the lifetime of a file, and within the microstructure of a user's session. We will also explore emergent roles within the file-sharing system, and we will conclude with a look at the work of lurkers in the enterprise.
Michael Muller is a member of the Collaborative User Experience (CUE) group of IBM Research, and of the IBM Center for Social Software. His research is a blend of social science and computer science, conducted in collaboration with multi-disciplinary teams. Together, these teams have helped to define new opportunities for enterprise social software products, such as the applications within IBM Lotus Connections. Michael's earlier work emphasized participatory design and participatory analysis, leading to several handbook chapters on participatory methods. Michael has helped to organize several of the Participatory Design Conferences, and has served on program committees for numerous ACM conferences. Recently, Michael completed a three-year committee assignment with the National Academy of Science.
Sadat joined the Collaborative User Experience Group at IBM Research in the summer of 2008. His primary research areas are computer supported cooperative work, computer mediated communication, and social computing. Sadat has a PhD in Information Science from Cornell University, where he majored in Human Computer Interaction. Prior to starting his PhD, Sadat was a research associate at the University of Michigan Ann Arbor, where he developed multi-player online games to study distributed collaboration. His research has been presented at various international conferences such as CHI, CSCW, INTERACT, and HICSS.
Funding support for this seminar series has been provided by Yahoo!.
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